All questions related to your profile and managing it

• How can I change my password? 488
• I play in several clubs, can I have a single login? 344
• I have a single account across several clubs, how do I choose which club to display? 270
• A family member wants to become a member, can I add them? 236
• How do I book for a family member? 61
• I've lost my password. How can I recover it? 322
• How do I change my profile photo and information? 69
• I have several accounts: how do I merge them into a single login? 88
• How do I change the site language? 107
• How do I set my personal access code? 101
• My data: download, leave the club, delete my account 67
• How do I become a club member online? 86

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 228
• Why are some cells pink on the board? 452
• How can I make a booking 1027
• How can I book with a guest? 317
• How can I edit a booking? 269
• How can I delete a booking? 360
• All courts are occupied. Can I join the waiting list? 156
• What payment methods are available to me for a booking? 191
• How to create an open booking 114
• How to join an open match 78
• Where can I find the court access code (door code)? 104
• How do I withdraw from an open match? 81
• How do I view my booking history? 101
• How do I see the weekly schedule? 110
• How do I find and book at another club? 83

How do I register for a camp or a school?

• Sign up for a tennis lesson 165

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 108
• How do I pay for a booking with my wallet? 100
• How do I split the payment with my partner? 98
• How do I use my restaurant vouchers? 94
• How do I view and pay my invoices? 84
• How do I download my certificates? 68
• How do I send money from my wallet to another member? 78

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 103
• How do I join my club's WhatsApp groups? 101
• How do I take part in the Défi-Plugin (challenge tournament)? 76

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 77
• How do I turn on dark mode? 105
• How do I install the Plugin.ch mobile app? 96
• How do I choose the notifications I receive on my phone? 88
• Where can I find the messages sent by my club? 65

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 73
• The administration home page 57

• Manage access 133
• Manage membership cards 117
• Manage clubhouse 89
• Manage restaurant credit 97
• Manage email sending 104
• Manage invoicing 107
• Manage member groups 115
• Manage registrations 113
• Manage special days 97
• Manage offers 99
• Manage online payments 105
• Manage billing regions 98
• Manage the club manager 88
• Manage challenge tournaments 94
• Manage RFID validation 115
• Manage general settings 98
• Setting up the accounts (general ledger) 75
• Configure EBICS: connect Plugin.ch to your bank 88
• Gate access log 65
• Manage multiple buildings 65

• Create a new court 103
• Manage court groups 108
• Manage booking periods 110
• Manage court usage 105
• List, edit, or delete a court 110
• Manage sports 79
• Close courts 73

• Create a new season 101
• Edit or delete a season 115
• Open the winter season by copying last season 92
• Link a sport to a season 77

• Manage recurrence authorizations 126
• Manage restrictions 114
• Manage subscription type 106
• Create booking prices: per session or per season 95
• Check rates with the rate grid 64
• Manage non-member and pay-as-you-go deductions 85
• Booking without a subscription: the guest subscription 77

• Create an item 110
• Assign an item to a member 90
• Edit or delete an item 100
• Delete an item assigned to a member 93
• Import linked items from Excel 68

• Display the member list 123
• Create a new member 132
• View a member's detailed information 111
• Display a member's operational data 112
• Manage member subscriptions 106
• Import member data 114
• Print member cards 109
• Print and export the member list 82
• Charge an item to a member or a group 95
• Link a member to a group 113
• Edit and delete a member 104
• Search for a member 96
• Managing duplicates: merging two profiles 66
• Managing units to be deducted: personalised hours and non-members 70
• Manage Swiss Tennis licenses 82
• Topping up a member's wallet 89
• Find and reactivate a removed member 75
• Issue a certificate for a member 85
• Managing families 68
• Handling erasure requests (GDPR) 71

• Add a new sponsor 85
• Invoice sponsors 100
• Re-invoice sponsors 103

• Assign and remove a role 103
• Roles and access: create and edit a role 108

• Activating the Lessons module 105
• Creating lesson items 100
• Create, edit, and delete a lesson 97
• Manage lesson groups 93
• Manage lesson enrollments 117
• Prerequisite 94
• Invoice and reminder texts 90
• Teachers' schedule 76
• Grouped payments of registrations (basket) 83
• Change the rate of a registration 72
• Copy a lesson for the next season 81

• Complete management of equipment rental 112

• Find old invoice groups (archives) 128
• Invoice considerations and display 107
• Create invoices 108
• Send invoices by email 83
• Manage payment reminders 79
• Print invoices 111
• List and search invoices 85
• Edit and delete invoices 119
• Invoicing a membership fee or an item: what's the difference? 107
• Automatic reminders for e-mail invoices 80
• Keeping the accounts with the general ledger 82
• Manage family discounts 70
• Import accounts from Excel 74
• Carry an overpayment over to the next invoice 69
• Transit accounts for online payments 116
• How invoice dates are calculated 63
• Annuler une facture ou une ligne déjà comptabilisée 159

• List of bank payments 117
• Processing via bank files 88
• Process a manual payment 104

• Process installments 111

• Managing bookings in the schedule 117
• Configure and use open matches 118
• Manage the set times 116
• Create a promo code and use it 107
• Refund a fixed-hour session that was released and taken again 82
• Moving a booking and creating a recurrence in the schedule 72
• Creating and managing recurrences 74
• The weekly view and the all-sports view 98
• The cash journal and the history of a booking 78
• Manage cash register prices 80
• Offering items with a booking 80
• Deleted bookings and deletion records 57
• Replace a player on a fixed hour 90
• A fixed hour cannot be added: nothing is displayed 66

• Manage automatic emails 120
• Sending bulk emails 104
• Manage messages 98
• History of sent emails 87
• Writing an e-mail with the editor 66
• Birthday and inactive member e-mails 66

• Manage challenge tournaments 93

• Enable partner search 127

• The statistics dashboard 112
• Invoicing bookings from the statistics 84

• Access the program 111
• Booking by a member 135

• Creating and configuring a lesson 118
• Sign up for a tennis lesson 100
• Managing registrations (administrator) 136
• Managing groups and the schedule 88
• Tennis lesson invoicing 99
• Invoicing check and Youth and Sport export 65

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 88
• Adding and editing an employee 97
• Special cases: minor salary, young people, pensioners, LPP 77
• Running the monthly payroll 68
• Entering a compensated absence (army, maternity, illness, accident) 93
• The 13th salary and holidays for hourly employees 81
• Paying salaries and reconciling them with the bank 79
• Correcting an approved payslip 69
• Salary certificates and annual lists 83

You'll find all the questions about booking without an account

• How can I book if I don't have an account 913
• Where can I find available courts in my area? 192
• How can I edit/cancel my booking if I don't have an account? 208